Terms & Conditions — jp99 Platform Agreement

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", or "you") and jp99 ("jp99", "we", "us", or "our"), governing your access to and use of the jp99 website at jp99.one and all associated services, products, games, software, and content (collectively, the "Platform").

By registering for an account, depositing funds, participating in any game or promotion, or otherwise using any part of the jp99 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with the jp99 Privacy Policy and any specific bonus or promotional terms issued by jp99 from time to time. These documents are incorporated by reference into these Terms.

jp99 reserves the right to update or amend these Terms at any time. Continued use of the Platform following publication of amended Terms constitutes acceptance of the updated version.

2. Eligibility & Age Restriction

Access to and use of the jp99 Platform is subject to the following eligibility requirements, all of which must be satisfied at all times:

• You must be at least 21 years of age. jp99 is strictly an adults-only platform. Users under the age of 21 are prohibited from registering, depositing, or participating in any games or promotions.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence. It is your sole responsibility to determine whether your use of jp99 is lawful in your jurisdiction.
• You must not be on any self-exclusion register or have previously been excluded from the jp99 platform or any affiliated platform.
• You must be acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You must not be a current employee, contractor, director, or officer of jp99 or any affiliated company, nor an immediate family member of such persons.

jp99 conducts age verification as part of the registration process and reserves the right to request official identity documentation at any time. Accounts found to belong to users under 21 will be immediately suspended, and any balances may be forfeited in accordance with applicable regulatory requirements.

3. Account Registration

To use the jp99 Platform, you must create a registered account. By registering, you represent and warrant that:

• All information you provide during registration is accurate, complete, and current. You are required to maintain the accuracy of your account information and update it promptly if any details change.
• You will maintain only one (1) account with jp99. The operation of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of balances.
• You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. jp99 will not be liable for any loss arising from unauthorised access to your account resulting from your failure to protect your credentials.
• You will notify jp99 immediately if you suspect unauthorised access to your account via the 24/7 live support channel.

jp99 reserves the right to refuse, suspend, or terminate any account registration at its sole discretion, including where jp99 has reasonable grounds to believe that a user has violated these Terms.

4. Deposits & Withdrawals

All financial transactions on the jp99 Platform are denominated in Malaysian Ringgit (MYR). jp99 supports the following payment methods for Malaysian members: Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB, and Public Bank online transfer.

• The minimum deposit amount is RM 20. Specific game categories or promotions may impose higher minimum deposit requirements, which will be disclosed in the relevant terms.
• Deposits are credited to your jp99 account in real time upon successful processing by the relevant payment provider. jp99 is not responsible for delays caused by third-party payment processors.
• Withdrawal requests are subject to identity verification. jp99 reserves the right to request supporting KYC (Know Your Customer) documentation prior to processing any withdrawal. Required documents may include a valid government-issued identity document (MyKad or passport) and proof of payment method ownership.
• You may only withdraw funds to a payment method that is registered in your own name. Third-party withdrawals are not permitted under any circumstances.
• Funds derived from bonus credits are subject to the applicable bonus wagering requirements and may not be withdrawn until those requirements are satisfied in full.
• jp99 reserves the right to delay or withhold withdrawals pending investigation where there are reasonable grounds to suspect fraud, abuse, or violation of these Terms.

5. Bonuses & Promotions

jp99 offers bonuses and promotions to eligible members from time to time, including but not limited to welcome bonuses, reload bonuses, cashback offers, and free spin credits. All bonuses are subject to the following general conditions:

• Bonuses are credited to eligible accounts at jp99's discretion and are subject to the specific wagering requirements, minimum odds, eligible game categories, and time limitations stated in the relevant promotional terms.
• Bonus funds and real-money funds are held in separate balances within your jp99 account. Real-money funds are used before bonus funds unless otherwise specified.
• Each promotion is available once per member, household, IP address, device, and payment method unless explicitly stated otherwise.
• jp99 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. jp99 also reserves the right to void bonus credits and winnings derived therefrom if jp99 has reasonable grounds to believe that a promotion has been abused or exploited.
• jp99 will not be liable for any technical errors that result in incorrect bonus credits. Any bonus credited in error will be reversed upon detection.

6. Gameplay & Fair Use

All games available on the jp99 Platform — including live casino tables, slot titles, sportsbook markets, and Lucky Bingo — are provided by third-party providers operating under international gaming authority licences. These providers use certified Random Number Generator (RNG) technology for all applicable game types, independently audited for fairness.

You acknowledge that the outcome of all games involves an element of chance and that past results do not predict or guarantee future outcomes. jp99 does not manipulate game outcomes and is not responsible for the results of individual game sessions.

For sports betting, jp99 reserves the right to void bets placed on markets where pricing errors, system faults, or clearly incorrect odds have occurred. In such cases, affected stakes will be returned to your account.

By using the jp99 Platform, you accept that all game round and transaction records maintained by jp99's systems shall be conclusive evidence of game outcomes in the event of any dispute.

7. Prohibited Conduct

You must not engage in any of the following activities in connection with your use of the jp99 Platform:

• Cheating, collusion, or use of any software tool, bot, script, or automated program to gain an unfair advantage over other players or jp99.
• Abuse of bonuses, promotions, or referral schemes through coordinated or systematic exploitation.
• Money laundering, fraud, or any activity in violation of applicable anti-money laundering laws or regulations.
• Using a payment method that does not belong to you or transacting on behalf of a third party.
• Creating or operating more than one jp99 account.
• Misrepresenting your identity, age, or eligibility status.
• Engaging in any conduct that disrupts or damages the jp99 Platform, its infrastructure, or the experience of other members.

jp99 reserves the right to investigate suspected violations and take appropriate action, including immediate account suspension, forfeiture of balances, and reporting to relevant authorities where required by law.

8. Intellectual Property

All content on the jp99 Platform — including but not limited to software, game assets, graphics, logos, trademarks, text, and user interface design — is the intellectual property of jp99 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jp99 Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or create derivative works from any jp99 content without prior written authorisation.

9. Limitation of Liability

To the maximum extent permitted by applicable law, jp99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the jp99 Platform, including but not limited to loss of profits, loss of data, or loss of gaming winnings.

jp99's total aggregate liability to you in connection with any claim arising out of these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jp99 account in the twelve (12) months preceding the event giving rise to the claim.

jp99 makes no warranty that the Platform will be uninterrupted, error-free, or free from technical faults. Scheduled maintenance and unplanned outages may occur. jp99 will endeavour to communicate planned downtime in advance where possible.

10. Responsible Gaming

jp99 is committed to providing a safe and responsible gaming environment. jp99 strictly prohibits access by persons under the age of 21 and provides the following responsible gaming tools to all registered members:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account to manage your spending.
• Loss Limits: Cap the maximum amount you are willing to lose within a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of individual gaming sessions.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the jp99 Platform by contacting our 24/7 support team. During a self-exclusion period, your account will be suspended and you will not be able to access any jp99 services.

If you believe you or someone you know may have a gambling problem, we encourage you to seek support. Please visit our Responsible Gaming page for further information and resources.

11. Account Suspension & Termination

jp99 reserves the right to suspend, restrict, or terminate any account at its sole discretion and without prior notice where:

• jp99 has reasonable grounds to believe that a member has violated these Terms or any applicable law.
• A member has provided false, inaccurate, or misleading information during registration or at any subsequent time.
• A member's account shows patterns consistent with fraud, money laundering, bonus abuse, or other prohibited conduct.
• A member's account has been inactive for a continuous period of 12 months, in which case jp99 will attempt to notify the member via the registered email address prior to closure.
• jp99 is required to do so by regulatory instruction, court order, or other legal obligation.

Upon termination, any remaining real-money balance (net of applicable deductions) will be returned to the member via their last-used verified payment method, subject to satisfactory completion of identity verification and provided no amounts are owed to jp99.

12. Amendments to These Terms

jp99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, jp99 will provide reasonable notice to registered members via email or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of the jp99 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable international gaming authority regulations and the general principles of commercial law recognised in the jurisdiction in which jp99 is licensed to operate.

In the event of any dispute arising out of or in connection with these Terms or your use of the jp99 Platform, the parties agree to first attempt resolution through jp99's internal dispute resolution process, initiated by contacting jp99 support. jp99 will acknowledge your complaint within 48 hours and provide a final determination within 14 business days. If a dispute is not resolved through this internal process, it may be escalated to the relevant regulatory authority.

14. Contact Information

If you have any questions regarding these Terms & Conditions, you may contact jp99 through the following channels:

• Live Chat: Available 24/7 via the jp99 Platform — the fastest way to reach our support team.
• Email: [email protected] — please allow up to 24 hours for email responses.

For responsible gaming inquiries and self-exclusion requests, please visit the Responsible Gaming page or contact our support team directly.